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Frequently Asked Questions

General Information
Is there a store near me that sells your socks?
Can you send me images for an article I'm writing / for my website?
How do I get a catalog?
Are you living the dream?

Fit & Sizes
How do you size your socks?
I'm right in the middle of two sizes, what size socks should I order?
How do I know what size to order?

Online Ordering & Delivery
Do your socks go on sale?
How soon should I expect my order?
Do you ship overseas/internationally?
Is ordering at Socklady.com safe?
What types of payment / which credit cards do you accept?

Return Policy
What is your return policy?

Product Information
What is the fabric content?
What are the washing instructions?
Do you sell adult socks as a pair with a spare?
Do you make custom colored socks?
What happened to your wool socks? How do I order wool socks?

Is there a store near me that sells your socks? Please visit our Store Finder Page to find a store near you.

Can you send me images for an article I'm writing / for my website? Please visit our Press Center for a variety of web and hi-res images.

How do I get a catalog? Please visit our Catalog Request Page for instructions and we will happily send you a catalog and ordering information.

Are you living the dream? Absolutely. We work with amazing people to make eco-friendly, U.S.A. made mismatched socks for a living. Plus we have some of the best customers we could ever ask for. It doesn't get much better than this. Every day we're grateful for what we get to do.

How do you size your socks? We sell our adult socks by small, medium and large. Those sizes correspond to the following shoe sizes.
Small: Women's 6 - 8, Men's 5 - 7
Medium: Women's 8 - 10, Men's 7 - 9
Large: Women's 10 - 12, Men's 9 - 11

For the kid's socks, they are also sized by small, medium and large, but those sizes correspond to the following ages.
Small: Age 3-5
Medium: Age 6-8
Large: Age 9-11

For the infant socks, they are available in small and medium.
Small: 6-12 months
Medium: 12-24 months

I'm right in the middle of two sizes, what size socks should I order? If you are on the cusp between sizes and are wondering which size to get, the socks will shrink a bit but they also stretch. So if you like your socks to fit snug, then opt for the smaller size and if you don't like socks to fit snug then opt for the larger size.

How do I know what size to order? You will be happy to know that our socks run true to size. If you are on the cusp of a size we recommend that you order the next size up. The cotton will hug your feet better due to the lycra content.

Do your socks go on sale? We are not offering a discount at this time. Please feel free to sign up for our newsletter to be informed of any upcoming promotion offers.

How soon should I expect my order? Thank you for your order. Orders ship within 2 to 3 business days. You will receive an e-mail with the tracking number when your order is processed.

Do you ship overseas/internationally? Yes we do. Just go to the Sock Shop and shop on our website as usual. Then during checkout you simply put in the proper shipping address and our shopping cart will calculate the shipping costs to get your order to you. Please know that we do not mark up international shipping costs at all. It really is just that expensive.

Is ordering at Socklady.com safe? Your safe and secure shopping experience is extremely important to us. We have partnered with UltraCart, a leading online shopping cart provider to ensure that your information is always kept safe. During checkout, the step where you provide your credit card information is on a secure server (you can tell because the URL switches from starting with "http://..." to starting with "https://..." indicating that the information you send will be submitted in an encrypted format, over a secure web server). Your credit card transactions with us are 100% safe as this secure server software (SSL) is the e-commerce industry standard and encrypts all payment information when you make a purchase. If you still feel uncomfortable placing an order online, you may contact us over the phone during our regular business hours. Please never email your credit card information.

What types of payment / which credit cards do you accept? For online orders we accept Visa, Mastercard, Discover, and American Express. If you would like to pay by cash or check you'll need to contact our office during business hours to place your order and for instructions on how to send your payment in. Please note that if you want to pay by check we will need to wait until your check clears our bank before we ship the order.

What is your return policy? We want you to be confident buying from us and happy with your purchase, so our return policy is simple. If a pair of socks doesn't fit quite right, you can always return a pair of socks for a different size. If you received the socks as a gift and don't have a gift receipt you can exchange the pair or return them for a socklady.com store credit. Refunds will not be given without proof of purchase. You can also use our store finder to see if you have a local store to exchange them at.

If you choose to cancel a sock club part way through the membership period, the gift giver will be refunded the remaining amount within 90 days.

When sending socks back to us, please include our Return Authorization Form so that we can process your exchange and or return in a timely manner.

What is the fabric content? 62% Cotton, 22% Polyester, 15% Nylon, 1% Lycra.

What are the washing instructions? All of our socks are machine washable and dryable.

Do you sell adult socks as a pair with a spare? Sorry, no. We did try it, but it turns out that we couldn't find enough three-legged adults to buy our pair with a spare socks. So we're leaving the three socks to a pair fun to the kids for now.

Do you make custom colored socks? Sorry, not yet. But you can sign up for our newsletter and you can be sure that if and when we do start making custom colored socks that we will announce it there.

What happened to your wool socks? How do I order wool socks? We're sad to see them go, but we have officially run out of our Merino Wool Socks and we have no plans to knit any more in the near future. Our cotton socks (knit with recycled cotton) are wildly popular and the preferred mismatched sock of choice for Solmate Socks fans and we're focusing our energy on expanding our line of cotton socks.